Our returns or exchange policy extends only to items brought directly from Mel & Steff.

If you are not satisfied with the item purchased, we offer a 7 day money back guarantee or exchange from the time you received the item.

Please contact us within 7 days at Email:, Phone: +61-2 8005 1508 to obtain approval for return or exchange. Our preferred method of contact is via e-mail.

All items must be returned sealed within their original packaging. The return policy does not extend to items used or damages after delivery.

Freight charges for exchanged items will be at the expense of the customer.

The customer is responsible for safe return of goods. We recommend registered post with tracking & signature on delivery. Mel& Steff will not be responsible for lost or damaged items in transit.